Job Summary: 

In the role of Research Manager, North America you will play a pivotal role in executing research essential to Viking’s growth. In this role, he or she will be responsible for leading and executing small to medium sized research initiatives, which will include gathering, analyzing, and interpreting data to provide actionable insights for various teams, including marketing, product, and operations. The ideal candidate will have a passion for travel, a keen analytical mind, and a proven track record in conducting thorough and impactful research.

This is a hybrid position based in our Woodland Hills, CA office. You will be required to adhere to our hybrid work policy, working from our office Monday and Thursday plus one additional weekday on a weekly basis. 

Job Responsibilities: 

·    Lead survey development efforts for medium and small-scale surveys, including:

·         Writing surveys based on a detailed outline

·         Programming surveys in Qualtrics and

·         Programming checking surveys, 

·          Analyzing data, and

·         Developing reports that clearly communicate the findings.

·         Managing vendors as needed on externally run projects, including managing budgets and timelines.

·         Manage and maintain one continuously-running survey, with programming, troubleshooting and reporting as needed

·         From time-to-time, this individual will lead recruitment and incentive fulfilment efforts for qualitative projects, including pulling sample list, sending invitation emails, setting up groups in Discuss.io platform, ensuring respondents successfully complete their technical check in a timely fashion, downloading group recordings and transcripts, and handling incentive fulfilment

·         From time-to-time, this individual may run-point on team-specific organizational tasks and automation efforts (compendium, updating report templates, etc.)

Job Requirements: 

·         Bachelor's degree required

·         3+ years' experience in consumer insights, market research, analytics

·         Impeccable attention to detail and commitment to delivering high quality results, with the ability to be flexible and pivot when needed

·         Excellent critical thinking and interpersonal skills

·         Ability to work in a fast-paced environment

·         Strong written and verbal communication skills

·         History of strong interpersonal skills and being a team player who quickly builds trust and credibility through relationships

·         Experience managing projects and research vendors, with experience proactively identifying both problems and solutions

·         Considerable experience with PowerPoint and excel required

·         Experience Qualtrics or another similar programming platform required

·         Experience with SPSS is beneficial, but not required

What We Offer You:

• Highly competitive compensation plan.
• Salary range $130,000-$150,000 annually determined by a myriad of factors including, but not limited to, years of experience, depth of experience, and other relevant business considerations.
• Employees are eligible for annual discretionary bonus.
• 401(k) plan with company match.
• Employee Share Purchase Plan (ESPP) Viking full-time regular employees working in the United States can purchase Viking shares through payroll deductions
• Full benefits including medical, dental, vision, life and disability insurance at a highly subsidized rate (some plans are fully paid by Viking).
• Accrue 15 paid vacation days, sick time accrual by state, and 6 paid holidays per year.
• Opportunity to take a free and/or discounted cruise.
• Highly subsidized gym membership.
• Discounts on theatres, theme parks, movie tickets, travel discounts through IATA membership and too many more discounts to name.

Viking is a certified Great Place to Work company. This certification is a result of our commitment to excellence, integrity and our teams’ outstanding contributions.

About Viking

Viking (NYSE: VIK) is a global leader in experiential travel with a fleet of more than 100 ships, exploring 21 rivers, five oceans and all seven continents. Designed for curious travelers with interests in science, history, culture and cuisine, Chairman and CEO Torstein Hagen often says Viking offers experiences For The Thinking Person™. Viking has more than 450 awards to its name, including being rated #1 for Rivers and #1 for Oceans five years in a row by Condé Nast Traveler in the 2025 Readers’ Choice Awards. Viking is also rated a “World’s Best” by Travel + Leisure—no other travel company has simultaneously received such honors by both publications.