Hybrid Travel Sales Consultant

Department: Reservations

Reports to: Sales Manager

Location: Woodland Hills, CA

Scheduling: Hybrid, Monday – Friday 8:00 AM – 5:00 PM PT

We are looking for a Hybrid Travel Sales Consultant agent to handle inbound sales calls and assist walk in traffic in in our Woodland Hills office on a hybrid work schedule. On their work from home days, they will handle inbound sales calls. On their hybrid in-office days they will prioritize assisting walk-in guests with making new bookings and assisting currently confirmed guests. with any inquiries. The ideal candidate will have strong sales and customer service skills and thrive in a hybrid environment. 

Travel Sales Consultants have the earnings potential of $80,000 – $190,000 annually (base + commission). Consistently rated at the top of river, ocean and expedition cruising, award winning Viking Cruises offers high earning potential unlike any you will find and loyal guests you will be long lasting relationships with.  

Join us in making dreams come true for our guests as they explore the seven continents aboard our luxurious ocean and river vessels. Apply now and embark on an exciting career with Viking Cruises! 

This is a hybrid position based in our Woodland Hills, CA office. You will be required to adhere to our hybrid work policy, working from our office Monday and Thursday plus one additional weekday on a weekly basis.

In this role you will: 

Telephone Sales

• Demonstrate passion for curating extraordinary travel experiences for high-net-worth guests  
• Handle inbound sales calls from consumers, identify their needs, and make travel recommendations (no cold calling, ever) 
• Make follow-up outbound calls, overcome objections, and close the sale 
• Provide personalized recommendations based on guests’ preferences and interests 
• Build lasting relationships to drive consumer loyalty 
• Explain cruise itineraries, onboard amenities, and pricing details 
• Maintain accurate records of interactions and follow up with leads 
• Enjoy working from home in a fully virtual environment 
• Continuously exercise high ethical standards 
• Remain coachable, open to feedback, highly motivated and driven to succeed with an entrepreneurial spirit 

In-person sales

• Demonstrate passion for curating extraordinary travel experiences for high-net-worth guests  
• Work with walk-in guests, identify their needs, and make travel recommendations 
• Overcome objections, and close the sale 
• Provide personalized recommendations based on guests’ preferences and interests 
• Build lasting relationships to drive consumer loyalty 
• Explain cruise itineraries, onboard amenities, and pricing details 
• Maintain accurate records of interactions and follow up with leads 
• Continuously exercise high ethical standards 
• Remain coachable, open to feedback, highly motivated and driven to succeed with an entrepreneurial spirit 

In-Person Customer Service

• Identify guest needs and resolve conflict to achieve the highest level of customer satisfaction 
• Effectively communicate policies and procedures 
• Provide assistance to guests in regard to change requests, itinerary or cruise inquiries, take payments and other service needs directly related to a booking or customer profile 
• Ensure accurate and timely service and respond quickly and proactively to customer requests 
• Maintain customer records in company CRM tool 
• Must Dress professional while in the office with Guests
• Must act in a professional manner at all times

To be successful you will need:    

• Experience as a telephone salesperson or similar sales role 
• 5+ years’ experience as an Account Executive or in a similar sales role
• Demonstrated success in meeting and exceeding monetary sales KPI metrics 
• Strong experience in making sales in person and over the phone 
• Strong customer service skills
• Exceptional communication, negotiation, and interpersonal skills
• Ability to build and maintain relationships with high-end clients
• Conflict resolution skills
• Work collaboratively with all levels of the organization in person to resolve customer service inquiries/issues
• Discipline to work in a structured environment with schedule adherence 
• Previous sales experience with ability to close on the first call
• Proficiency with basic computer applications and equipment (MS Word, Teams, Outlook)
• Adhere to in office business casual dress code
• Must be able to provide (on work from home days):
  - A distraction-free workspace/environment (at home)
  - Space for a desktop computer with 2-3 monitors
  - Stable power source and internet connection:
  - Dedicated high-speed internet (minimum) of 25 Mbps Upload and Download Speeds and ethernet connection (connection cannot be Wireless, Wi-Fi extenders, Wi-Fi repeaters, MiFi's, or Hotspots)

What We Offer You: 

• Highly competitive compensation plan breakdown 
  - Average earning potential of $90,000 annually (hourly base + commission). Hourly pay is determined by a myriad of factors including, but not limited to, years of experience, depth of experience, and other relevant business considerations.  
  - Historic annual average commission of $53,000 (based on overall department performance and the terms of the applicable commission plan) 
• Employees are eligible for annual discretionary bonus. 
• 401(k) plan with company match. 
• Full benefits including medical, dental, vision, life and disability insurance at a highly subsidized rate (some plans are fully paid by Viking). 
• Paid training (hourly pay + guaranteed commission for first 3 months)  
• Accrue 15 paid vacation days, sick time accrual by state, and 6 paid holidays per year. 
• Opportunity to take a free and/or discounted cruise. 
• Highly subsidized gym membership. 
• Various in-office perks
• Discounts on theatres, theme parks, movie tickets, travel discounts through IATA membership and too many more discounts to name. 

  Viking is a certified Great Place to Work company. This certification is a result of our commitment to excellence, integrity, and our teams’ outstanding contributions.