Customer Relations Agent-Remote

Nationwide, USA | Customer Retention | Fully remote

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Join the winning Viking team as a Customer Relations Agent with highly competitive salary Currently offering a Signing & Retention Bonus of $3,000!

At Viking, you’ll be a Customer Relations Agent handling guests’ needs and post-cruise concerns. Your advocacy will drive greater trust and strengthen Viking’s relationship with the customer while protecting the company brand. Join us on the front line as we deliver best in class servicing to our loyal customers.

What you will be doing during your career with Viking:

  • manage inbound and outbound calls to discuss the guest’s post-cruise experience.
  • work independently managing a variety of cases that require critical thinking, research, and negotiation skills within short deadlines.
  • reinforce a customer-centric attitude using strong conflict resolution, negotiation and mediation skills
  • support Post cruise guest retention efforts through professional compassion focusing on empathy and guest education.
  • serve as a customer advocate highlighting the guest’s perspective and experiences with the objective of promoting positive change within the organization
  • act and communicate on behalf of the executive team
  • provide real-time communication of trends, high risk and sensitive situations to management

You will be a great fit if you:

  • have excellent verbal and written communication skills
  • offer exceptional customer service skills with genuine desire to assist guests, teams and colleagues.
  • maintain trust and responsibility with confidential information
  • work well independently
  • have professional phone etiquette, business communication, negotiation, and mediation skills.
  • offer ability to solve practical problems and deal with a variety of variables in situations with inconsistent information, and willing to do what is needed to complete a task.
  • have research and analytical skills for collecting and evaluating information and data.

What we offer you:

  • Highly competitive compensation plan
  • Full benefits including medical, dental and vision at a highly subsidized rate (some plans are fully paid by Viking)
  • Paid training, vacation, holidays and sick time and a 401k company match
  • Opportunity to take a free and/or discounted cruise
  • Highly subsidized gym membership
  • Discounts on theatres, theme parks, movie tickets, travel discounts through IATA membership and too many more discounts to name
  • Pride and excitement of joining an award-winning team, previously named #1 in ocean, #1 in river and #1 in customer service.

  

To be considered for a career with us, you will need:

  • Computer skills and familiarity with PowerPoint, Excel, Word, MS Outlook, MS CRM Dynamics
  • Bachelor’s degree or 5+ years dispute resolution/mediation/negotiation experience desired.

 

About Viking

Viking was founded in 1997 with the vision that travel could be more destination focused and culturally immersive. In 2000, the company purchased Europe’s KD River Cruises in order to grow its fleet, to leverage 40 years of river cruising experience and to acquire rights to prime docking locations in key European cities.

The company expanded into the American market in 2000, establishing a sales and marketing office in Los Angeles, California. Since then, Viking has grown to be the leading small ship travel company, offering river, ocean and expedition voyages on all seven continents.

With an operational office in Basel, Switzerland, Viking provides destination-focused itineraries for curious travelers. Each journey includes a shore excursion in every port and an onboard and onshore enrichment program that provides deep immersion in the destination through performances of music and art, cooking demonstrations, informative port talks and carefully selected guest lecturers.

With 250 awards to its name, the company currently operates a fleet of state-of-the-art ships that have received numerous accolades since their launch from industry experts and travelers alike. Viking was voted the #1 River Line and the #1 Ocean Line by Travel + Leisure in the 2022 World’s Best Awards. Viking is also rated #1 for both Rivers and Oceans by Condé Nast Traveler, becoming the first cruise line ever to simultaneously earn #1 in its categories from both publications.

Viking marks its 25th anniversary in 2022; by the end of the year, Viking will have welcomed two new identical expedition ships, as well as two new identical ocean ships, new Viking Longships® in Europe and new purpose-built vessels for the Nile, Mekong and Mississippi rivers.